Organization, visual appeal (without being gaudy), and significant content are key ingredients when creating a polished and popular website.
The YouTube FAQ page has many of these, if not all, characteristics. It’s a very well-organized page and simple to navigate. I don’t find myself frustrated when trying to get my questions answered. Question topics are placed in categories, making them easy to locate. All you have to do is go to the category in which your question would fall. Then to find the answer, click on the arrow next to the question which will navigate you to a “drop-down” box that reveals the answer. I love websites that have this feature because some poorly organized websites, after clicking on your question, will take you to another page, and then another, and then having to go back to the FAQ page to find answers to your other questions. Repeating this five times would make me want to pull my hair out.
The visual elements of the YouTube site are very basic, which can be appealing. There aren’t many colors or different types of dizzying fonts that make it difficult to read. While Vbulletin’s FAQ page is very organized, the font was hard to read. I found myself within inches of the screen to read the questions. They should have chosen a more legible font that’s larger. This con trumps the pro of the organization, because if I can’t read a site, what does it matter how organized it is? I was also somewhat satisfied with the color scheme. It’s clean and very professional. Sometimes it’s nice going to a website and not getting hit in the face with a rainbow.